Refund policy

We want you to feel confident shopping with R.E.B Clinical Skincare. If you’re not satisfied with your purchase, email info@rebeccabalfourrmt.com within 10 days of delivery and include your order number.

Unopened products: You may request a return of an unused skincare product in its original, unopened packaging within 10 days of delivery. Please email us before sending anything back so we can provide return instructions. Unless the item arrived damaged, defective, or incorrect, return shipping is your responsibility.

Opened or used products: For hygiene and safety reasons, we generally can’t accept returns of products that have been opened or used. If a product arrived damaged or defective, or we sent the wrong item, email us with your order number and photos of the issue so we can review it and arrange an appropriate resolution.

Refunds: Once we receive and inspect an eligible return, we’ll let you know whether the refund is approved. Approved refunds are issued to the original payment method. Your payment provider may take additional time to post the refund. Original shipping charges are not refunded unless required by law or the return is due to our error.

This policy does not limit any rights you have under applicable consumer protection law.